Marra CX Hub https://validator.w3.org/feed/docs/rss2.html How to Talk to the C-Suite About ROI, Risk, and Outcomes with Eleni Vorvis Customer Success, Automation, and the Cost of Losing the Human Touch with Dannah Vaughan Job Security, AI, and What Job Candidates Need to Understand Now with Justin Dixon Building Growth That Lasts: Alignment, Fractional Leadership, and Customer Success Execution with Chelsey Reynolds Corporate Social Responsibility Today: How CSR Drives Loyalty, Talent, and Trust with Suzanne Smith Pulling CX Off the Rocks: Fixes, Fundies, and the Future with JP Dumas Sustainable Growth, the Metrics That Matter, and Being Awesome at Boring with Jon Morris YCYS Year One Retrospective (Part 2): The Best of CX, Customer Success, and Leadership Interviews Customer Depth, Strategic Focus, and Swifties: The Real Small Business Advantage The Psychology Behind Retention: Building Customer Success by Design with Alyssa Nolte CX, EX, and Dancing With The Dragon: The Human Side of True Leadership with Kris Wauters Inside the Entrepreneurial Garage: Marketing and Customer Success Alignment YCYS Year One Retrospective (Part 1): The Best of Chip Shots & Does It Hold Water! Social Media Customer Care: Conversations That Drive CX ROI with Brooke B. Sellas The Human Side of AI in Customer Success: Efficiency, Adoption & the Human Touch with Alon Ahronberg What Kitchens Teach Us About CX: The Power of Mise en Place Agentic AI, What’s Hype and What’s Reality: Chris Hood on What It All Really Means Generating Operational Alpha: Why Fractional Expertise Is Becoming the New Engine for Alternative Investment Funds YOLO Solo III: Managing Relationships by Decoding Behavior, Defusing Conflict, and Leading with Clarity Strategies for Leadership and Wellbeing: Balance, Reinvention, and Authenticity with Caroline Baird Manifesting Better CX: From Cybersecurity to Customer Loyalty with Alison Dixon Your Customer, Your Success Trailer About Retention, ROI, and Puffy Shirts: The Real Value of Customer Experience with Rick Denton Growth, Complexity, and the Slow Erosion of Client Trust Turn Up the Volume -The Power of Podcasting to Build Lasting Connections with Simona Costantini Breaking Barriers to Wealth: Samanda Morales on Mindset and Planning Creating Trust and Loyalty in the Nonprofit Sector with Natasha Evans Elevating Your Brand: Harnessing the Power of Thought Leadership with Kelly Schuknecht Cultivating a Customer Experience (CX) Movement with Katie Stabler New Year, New Success – Kristi Faltorusso on Customer Success Strategy YOLO Solo II: Agentic AI, Savannah Bananas, and Aerated Putting Greens Straight Talk, No Chaser: CX on the Rocks with Sean Albertson Bridging the Trust Gap with Involvement Culture with Tim McCleary Artificial Intelligence Ideology – Moving Past The AI Hype with Chris Hood BPO Evolution: How OP360 Delivers 5-Star CX Globally Managing Your Customer Journey Right with Stacy Sherman AI Won’t Replace Customer Success – It Will Reveal It Outside the Box, Inside the Experience: How Mark Stern Unlocks CX From Soft Skill to Superpower: Strengthening Your Storytelling Muscle with Andrew Carothers YOLO Gary Goes Solo Analyze First, Map Later: Dave Seaton’s Approach to Effective Journey Mapping From Imposter Syndrome to Influencer: Rachel Provan’s Leadership Playbook for First-Time Managers 25+ Game-Changing Books for Client Success, Leadership, and Growth CX and Democratizing Financial Planning: Shruti Joshi’s Triple Win Approach at Facet Fixing the Job Search Experience with Bill Kasko: Real Talk from a National Recruiting CEO How to Read People Better: Using OCEAN and DISC to Lead Smarter How Trust Fails When Blame Leads — Escaping the Villain Trap with Chris Gillen Coaching for Success and Reduced Turnover with Francie Jain Home