While Championing a Customer Focused mindset requires dedication and time investment, the rewards extend beyond just customer satisfaction.

NPS Scores Rebound: Analyzing Post-Pandemic Customer Satisfaction Trends In the wake of the pandemic, it’s been well-documented that businesses across various sectors grappled with a significant drop in Net Promoter Scores (NPS), a critical measure of customer loyalty and satisfaction. Qualtrics’ latest report confirms good news almost all around, revealing a trend toward stabilization and