Welcome to the award-winning Your Customer, Your Success podcast!

AI Search Rewards Simple Stories: GEO for Growing Businesses with Jackson Wightman Jackson Wightman, founder and CEO of Proper Propaganda, joins Gary to break down how AI search is changing the way customers find, compare, and choose the businesses they hire. Jackson has run Proper Propaganda, a Montreal-based tech PR and GEO agency, since 2011,

I Can Because I Will: Discipline, Fatherhood, and Building a Legacy with Albert Butler “I can because I will. I will because I can.” For Albert Butler, CPA, MBA, those words are more than a personal motto. Born from a difficult conversation with his father early in his career, they became a philosophy that guides

SUMMARY Gary sits down with Cat How, CEO, Founder, and Executive Creative Director of How&How, a branding agency with studios in London and Los Angeles that works with challenger brands taking on the giants, and with the giants themselves. Cat starts with a distinction most leaders blur. Being brave with a brand means making a

EXECUTIVE PRESENCE BEYOND THE BOARDROOM WITH DEBORA PROSSOMARITI SUMMARY Executive Presence & Personal Branding for CEOs, Boost Public Visibility In this episode of Your Customer, Your Success, Gary sits down with Debora Prossomariti, founder and fractional Chief Brand Officer of Personal Branding Atelier, known as Debbie Pro. Debora works with CEOs and entrepreneurial founders whose

Digital Transformation, Smarter Workflows, and the Student Experience in Higher Ed with Mike Toguchi Summary In this episode of Your Customer, Your Success, Gary sits down with Mike Toguchi, Chief Strategy Officer at Tectonic, to discuss digital transformation, smarter workflows, and the student experience in higher education. Mike has spent more than 25 years helping

E70 — The Nonprofit Flywheel: How Strong Organizations Create Lasting Impact with Suzanne Smith A strong mission is not enough to build a sustainable nonprofit. Suzanne Smith returns to Your Customer, Your Success to discuss her new book, The Nonprofit Flywheel: A Playbook for Sustainable Growth, Smarter Strategy and Lasting Impact. Suzanne is the founder

Define Success, Build Alignment, Get Results with Brianna Sylver Summary In this episode of Your Customer, Your Success, Gary sits down with Brianna Sylver, founder and president of Sylver Consulting and author of Leading Through Free Fall: How Innovators Turn Turbulence into Trust. Organizations rarely struggle because they lack ideas, information, or smart people. The

How PR Builds Trust, Attracts Customers, and Drives Referrals with Lexie Smith Summary In this episode of Your Customer, Your Success, Gary sits down with Lexie Smith, Founder and CEO of GROWTH MODE, PR strategist, thought leadership expert, three-time entrepreneur, and host of the Pitchin’ and Sippin’ podcast. PR is often reduced to press releases,

A Leap of Faith: From Ministry to Entrepreneurship with Matt Estrin Summary In this episode of Your Customer, Your Success, Gary sits down with Matt Estrin, entrepreneur, author, and founder of 477 Distilling. After spending 15 years in ministry, Matt made an unconventional career move. A trip to Napa Valley sparked an interest in the

Leadership Mindset: Limiting Beliefs, Self-Awareness, and Better Decisions with Steve Barton Summary In this episode of Your Customer, Your Success, Gary sits down with Steve Barton, executive coach, author, and creator of The Game of Ten®, an awareness-based framework designed to help leaders and high performers operate with greater clarity, confidence, and intention. Steve brings

In this episode of Your Customer, Your Success, Gary sits down with Rick and Clancy Denton, husband and wife of 26 years, co-hosts of The Loud Quiet podcast, and co-authors of The Loud Quiet: Love, Laughter, and Life in the Empty Nest. Rick also holds a special place in the history of the show: he

Leadership, Ownership, and the Discipline to Let Go with Jennifer Staats In this episode of Your Customer, Your Success, Gary sits down with Jennifer Staats, owner of Staats Solutions and Chief of Staff at Sure Send CRM and ez Home Search. Jennifer has built her career inside the operations of real estate firms, mortgage teams,

In this episode of Your Customer, Your Success, Gary sits down with Kenneth Kollasch, a certified business coach, founder of Kenneth Coaches, and former operator of an Arthur Murray franchise, one of the oldest franchise systems in the country at 114 years. Kenneth is also a certified coach under Will Guidara, author of Unreasonable Hospitality.

In this special mid-year episode of Your Customer, Your Success, Gary looks back at the first half of 2026 and revisits the ten best moments from two of the show’s signature segments: Does It Hold Water and Chip Shots. Does It Hold Water is the segment where Gary tests a piece of thought leadership against

Leadership Alignment, the Right Seat, and Customer Trust with Bryant Richardson In this episode of Your Customer, Your Success, Gary sits down with Bryant Richardson, founder of Real Blue Sky and author of the forthcoming book The Next CX Economy, a customer experience advisor who helps leaders turn client focus into a growth strategy. This