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Define Success, Build Alignment, Get Results with Brianna Sylver Summary In this episode of Your Customer, Your Success, Gary sits down with Brianna Sylver, founder and president of Sylver Consulting and author of Leading Through Free Fall: How Innovators Turn Turbulence into Trust. Organizations rarely struggle because they lack ideas, information, or smart people. The

How PR Builds Trust, Attracts Customers, and Drives Referrals with Lexie Smith Summary In this episode of Your Customer, Your Success, Gary sits down with Lexie Smith, Founder and CEO of GROWTH MODE, PR strategist, thought leadership expert, three-time entrepreneur, and host of the Pitchin’ and Sippin’ podcast. PR is often reduced to press releases,

A Leap of Faith: From Ministry to Entrepreneurship with Matt Estrin Summary In this episode of Your Customer, Your Success, Gary sits down with Matt Estrin, entrepreneur, author, and founder of 477 Distilling. After spending 15 years in ministry, Matt made an unconventional career move. A trip to Napa Valley sparked an interest in the

Leadership Mindset: Limiting Beliefs, Self-Awareness, and Better Decisions with Steve Barton Summary In this episode of Your Customer, Your Success, Gary sits down with Steve Barton, executive coach, author, and creator of The Game of Ten®, an awareness-based framework designed to help leaders and high performers operate with greater clarity, confidence, and intention. Steve brings

In this episode of Your Customer, Your Success, Gary sits down with Rick and Clancy Denton, husband and wife of 26 years, co-hosts of The Loud Quiet podcast, and co-authors of The Loud Quiet: Love, Laughter, and Life in the Empty Nest. Rick also holds a special place in the history of the show: he

Leadership, Ownership, and the Discipline to Let Go with Jennifer Staats In this episode of Your Customer, Your Success, Gary sits down with Jennifer Staats, owner of Staats Solutions and Chief of Staff at Sure Send CRM and ez Home Search. Jennifer has built her career inside the operations of real estate firms, mortgage teams,

In this episode of Your Customer, Your Success, Gary sits down with Kenneth Kollasch, a certified business coach, founder of Kenneth Coaches, and former operator of an Arthur Murray franchise, one of the oldest franchise systems in the country at 114 years. Kenneth is also a certified coach under Will Guidara, author of Unreasonable Hospitality.

In this special mid-year episode of Your Customer, Your Success, Gary looks back at the first half of 2026 and revisits the ten best moments from two of the show’s signature segments: Does It Hold Water and Chip Shots. Does It Hold Water is the segment where Gary tests a piece of thought leadership against

Leadership Alignment, the Right Seat, and Customer Trust with Bryant Richardson In this episode of Your Customer, Your Success, Gary sits down with Bryant Richardson, founder of Real Blue Sky and author of the forthcoming book The Next CX Economy, a customer experience advisor who helps leaders turn client focus into a growth strategy. This

In this episode of Your Customer, Your Success, Gary Marra talks with Ashley Smith, a digital authority strategist and the creator of the Proof Gap. Ashley spent nearly two decades in real estate, including serving as board chair and media spokesperson for Greater Vancouver Realtors, before turning her focus to a problem she watched play

In this episode of Your Customer, Your Success, Gary sits down with Dr. Patrick Lynch, AI faculty lead at Hult International Business School, a Thinkers50 Radar 2026 honoree, and author of How to Outsmart AI and Thrive(Routledge, July). An industrial organizational psychologist and former Accenture Research Fellow, Patrick has trained leaders at companies including American

Most founders don’t scale because they refuse to hand off the work that’s holding them back. Anna Brambilla spent nearly 25 years in career transition, recruiting, coaching, and franchise leadership before facing the exact transition she helped others navigate, learning to get out of the way of her own growth. As founder and CEO of

In this episode of Your Customer, Your Success, Gary sits down with Will Leach, founder of Mindstate Group, bestselling author of Marketing to Mindstates, and a behavioral designer who has shaped strategy for some of the most recognized brands in the country. Before founding Mindstate, Will led strategic insights at PepsiCo and spent nearly two

Summary In this episode of Your Customer, Your Success, Gary sits down with Laurie Fainer, Founder and CEO of Dynamic Alchemy Advisors and host of The Impact List Podcast. Laurie spent two decades inside boardrooms and executive teams, including roles as Chief People Officer at Peerage Realty and Head of HR at a Brookfield subsidiary.

Show notes below, formatted to match the Jon Morris template benchmark. Chapter timestamps are provisional pulled from raw transcript and will need recalibration after your final edit incorporates cold open and intro music. Summary In this episode of Your Customer, Your Success, Gary sits down with Eva Safar — founder of Safar Transformations and president