Episode Description
This episode is Part 1 of our 1-Year Anniversary Retrospective for Your Customer, Your Success.
Designed as a lighter, holiday-friendly listen, this episode highlights two of the show’s most popular and revealing segments: Chip Shots and Does It Hold Water?
While informal by design, these segments consistently delivered some of the most honest, thoughtful, and memorable moments of the past year.
This episode is about reflection, clarity, and having a little fun while looking back.
⭐ Best of Chip Shots
We kick off the retrospective with highlights from Chip Shots, where quick questions led to some of the most revealing insights of the year.
Featured moments include:
- Early career failures that still shape leadership today
- Unconventional lessons learned the hard way
- A standout answer to “Which leader would you shadow?”
- Two memorable “call an audible” moments that paid off
- A clear winner from the book recommendation question that sparked one of the show’s most popular resources
Guests featured in this segment include:
Kristi Faltorusso, Katie Stabler, Alyssa Nolte, Tim McCleary, Chris Gillen, Matt Feiner, Andrew Carothers, Jean Pierre Dumas, Rick Denton, and Kris Wauters.
⭐ Best of Does It Hold Water?
Inspired by the famous courtroom scene in My Cousin Vinny, Does It Hold Water? became the show’s way of slowing down and pressure-testing ideas that sound good but deserve a closer look.
In this retrospective:
- We revisit the strongest runner-up answers that helped define the segment
- Then crown two co-winners, whose responses were head and shoulders above the rest!
Featured voices include:
Rick Denton, Kristi Faltorusso, Kris Wauters, Andrew Carothers, Dave Seaton, Chris Hood, Alyssa Nolte and Simona Costantini.
Why This Episode Matters
This episode captures what made the first year of the show special:
- Honest conversations
- Willingness to challenge assumptions
- Humor, humility, and clarity
- And ideas that don’t just sound good…they hold water 🙂
🔜 Coming Up Next
In Part 2 of the retrospective, we revisit highlights from the traditional interview portions of the show, with:
- CX leaders
- Customer Success leaders
- Leadership experts
🙏 Thank You
Thank you to every guest who shared their perspective and every listener who supported the show this past year.
If this episode made you pause, smile, or rethink something, consider sharing it with someone who might appreciate it too!
🔗 Connect with Gary Marra:
· LinkedIn: https://www.linkedin.com/in/gary-marra/
· Marra CX Hub: https://marracxhub.com/
· YouTube: YCYS YouTube Page
📣 🎧 Please Listen & Subscribe
💡 Don’t forget to subscribe and leave a review if you enjoyed the episode!
👉 Follow Your Customer, Your Success for more insights on customer experience, leadership, and business strategy.
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https://www.podmatch.com/hostdetailpreview/1726154102094403cb5558fc4
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