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About Gary

My Story

 

With over 25 years of perfecting the client experience across diverse industries, I build fiercely loyal relationships between leading companies and their customers. My superpowers are orchestrating seamless end-to-end experiences that deliver transformation through deep listening and harmonizing needs.

Leading with expert-level operations excellence, I rally cross-functional teams to turn around at-risk accounts and launch innovative services that profoundly satisfy. Through pragmatic dialogue, I practice deep listening, seeking to fully understand each client’s unique needs and expectations and become their trusted advisor – eliminating obstacles and enabling flawless interactions.

The result is harmony between customers and organizations. I obsess over the smallest details and connect every dot because I fundamentally enjoy bringing people together to create memorable moments rooted in understanding.

When I’m not collaborating with clients, you’ll find me coaching Little League, designing a fantasy golf course, or spending time with family.

My Credentials

EXPERIENCE. Trusted Client Advisor with over 25 years of providing exemplary customer experiences and support.

TRAINING. Babson MBA  and Tufts University alum with advanced certifications in Customer Experience (CX) and Experience Management (XM).

DEDICATION. On a relentless mission to advocate for the customer within organizations and optimize the customer experience.

LEADERSHIP. Customer-Focused Leader with over 20 years of leadership coaching and mentoring.

 Passionately dedicated to architecting customer-centric experiences and service solutions!

Testimonials

Gary builds deep trust and credibility through his consummate dedication, service, and advocacy for every client. For over two decades, he has spearheaded creative solutions and delivered transformational results as a business leader.

Industry peers describe Gary as instrumental, knowledgeable, thorough and a pleasure to collaborate with. He stands out for his intellectual curiosity, emotional intelligence, and mentoring spirit – empowering teams to reach their full potential.

As a seasoned change agent, Gary develops authentic relationships to understand emerging needs. With care and foresight, he architects client-centric experiences that drive impactful outcomes.

Gary continues to earn distinction as a teacher, guide, trusted advisor, and forward-thinking leader making a measurable difference in customer satisfaction.