By |

About Gary

About Gary

Founder | Independent CX Consultant | Host of Your Customer, Your Success

Gary Marra is an independent consultant and advisor with over 25 years of experience in investment servicing, client relationship management, and customer experience strategy. He partners with financial institutions, wealth managers, fintechs, and growth-stage firms to build service models that turn client relationships into long-term business assets.

As the founder of Marra CX Hub, Gary helps organizations navigate complexity with a client-first mindset—designing clear, scalable systems across onboarding, support, vendor partnerships, and relationship management. His work blends deep operational insight with a relentless focus on experience—transforming service into a true strategic differentiator.

Gary specializes in:

  • Streamlining investment operations and onboarding workflows
  • Enhancing high-touch experiences for finanial services clients
  • Aligning vendors and internal teams through governance and accountability
  • Designing CX strategies that scale with growing teams
  • Coaching leaders and teams to communicate with clarity and purpose

With a background serving some of the most demanding institutional investors, Gary is known for his pragmatic, no-spin approach to building trust and driving outcomes. He’s also the host of the award-winning Your Customer, Your Success, a podcast where leaders from across industries share how they’re shaping modern client experiences.

Gary’s core strengths—deep listening, operational clarity, and relationship-driven leadership—make him a go-to partner for companies ready to make service a growth engine.

Outside of client work, Gary enjoys coaching Little League, designing golf courses for PGA Tour 2K, and spending time with his family.

My Credentials

EXPERIENCE. Trusted Client Advisor with over 25 years of providing exemplary customer experiences and support.

TRAINING. Babson MBA  and Tufts University alum with advanced certifications in Customer Experience (CX) and Experience Management (XM).

DEDICATION. On a relentless mission to advocate for the customer within organizations and optimize the customer experience.

LEADERSHIP. Customer-Focused Leader with over 20 years of leadership coaching and mentoring.

 Passionately dedicated to architecting customer-centric experiences and service solutions!

Testimonials

Gary builds deep trust and credibility through his consummate dedication, service, and advocacy for every client. For over two decades, he has spearheaded creative solutions and delivered transformational results as a business leader.

Industry peers describe Gary as instrumental, knowledgeable, thorough and a pleasure to collaborate with. He stands out for his intellectual curiosity, emotional intelligence, and mentoring spirit – empowering teams to reach their full potential.

As a seasoned change agent, Gary develops authentic relationships to understand emerging needs. With care and foresight, he architects client-centric experiences that drive impactful outcomes.

Gary continues to earn distinction as a teacher, guide, trusted advisor, and forward-thinking leader making a measurable difference in customer satisfaction.