🔥 The CX world is constantly evolving with new content being shared daily 🔥
Don’t get left behind in the heat of customer experience innovation! Each week, we’ll cut through the noise and deliver our Top 3 Picks to you right here on Marra CX Hub!
Brace yourself for the hottest CX trends, insights, and game-changers that’ll keep your brand on fire! 🔥🔥🔥
Marra CX Hub Top 3 CX Articles for the Week of August 12, 2024 Read More »
🔥 The CX world is constantly evolving with new content being shared daily 🔥
Don’t get left behind in the heat of customer experience innovation! Each week, we’ll cut through the noise and deliver our Top 3 Picks to you right here on Marra CX Hub!
Brace yourself for the hottest CX trends, insights, and game-changers that’ll keep your brand on fire! 🔥🔥🔥
Marra CX Hub Top 3 CX Articles for the Week of August 5, 2024 Read More »
When it comes to customer experience (CX), sometimes the small details can make big impacts. Remembering customers’ names is a simple way to make them feel appreciated and valued and is a key to retention.
Rethinking Silos: Optimizing Organizational Structure for Better CX Read More »
🔥 The CX world is constantly evolving with new content being shared daily 🔥
Don’t get left behind in the heat of customer experience innovation! Each week, we’ll cut through the noise and deliver our Top 3 Picks to you right here on Marra CX Hub!
Brace yourself for the hottest CX trends, insights, and game-changers that’ll keep your brand on fire! 🔥🔥🔥
Marra CX Hub Top 3 CX Articles for the Week of July 29, 2024 Read More »
🔥 The CX world is constantly evolving with new content being shared daily 🔥
Don’t get left behind in the heat of customer experience innovation! Each week, we’ll cut through the noise and deliver our Top 3 Picks to you right here on Marra CX Hub!
Brace yourself for the hottest CX trends, insights, and game-changers that’ll keep your brand on fire! 🔥🔥🔥
Marra CX Hub Top 3 CX Articles for the Week of July 8, 2024 Read More »
When it comes to customer experience (CX), sometimes the small details can make big impacts. Remembering customers’ names is a simple way to make them feel appreciated and valued and is a key to retention.
Enhancing Experiences: “What’s in a Name?” Read More »
🔥 The CX world is constantly evolving with new content being shared daily 🔥
Don’t get left behind in the heat of customer experience innovation! Each week, we’ll cut through the noise and deliver our Top 3 Picks to you right here on Marra CX Hub!
Brace yourself for the hottest CX trends, insights, and game-changers that’ll keep your brand on fire! 🔥🔥🔥
Marra CX Hub Top 3 CX Articles for the Week of July 1, 2024 Read More »
🔥 The CX world is constantly evolving with new content being shared daily 🔥
Don’t get left behind in the heat of customer experience innovation! Each week, we’ll cut through the noise and deliver our Top 3 Picks to you right here on Marra CX Hub!
Brace yourself for the hottest CX trends, insights, and game-changers that’ll keep your brand on fire! 🔥🔥🔥
Marra CX Hub Top 3 CX Articles for the Week of June 24, 2024 Read More »
Let’s get to the bottom of the connection between Customer Experience (CX) and Employee Experience (EX)…literally. Savvy organizations are realizing the immense value of prioritizing employee experience (EX). But how do we measure the impact of EX, and more importantly, how can we leverage it to drive real business results that hit the bottom line?
The Bottom Line on EX: Driving Profitability Read More »
🔥 The CX world is constantly evolving with new content being shared daily 🔥
Don’t get left behind in the heat of customer experience innovation! Each week, we’ll cut through the noise and deliver our Top 3 Picks to you right here on Marra CX Hub!
Brace yourself for the hottest CX trends, insights, and game-changers that’ll keep your brand on fire! 🔥🔥🔥
Marra CX Hub Top 3 CX Articles for the Week of June 17, 2024 Read More »
🔥 The CX world is constantly evolving with new content being shared daily 🔥
Don’t get left behind in the heat of customer experience innovation! Each week, we’ll cut through the noise and deliver our Top 3 Picks to you right here on Marra CX Hub!
Brace yourself for the hottest CX trends, insights, and game-changers that’ll keep your brand on fire! 🔥🔥🔥
Marra CX Hub Top 3 CX Articles for the Week of June 10, 2024 Read More »
🔥 The CX world is constantly evolving with new content being shared daily 🔥
Don’t get left behind in the heat of customer experience innovation! Each week, we’ll cut through the noise and deliver our Top 3 Picks to you right here on Marra CX Hub!
Brace yourself for the hottest CX trends, insights, and game-changers that’ll keep your brand on fire! 🔥🔥🔥
Marra CX Hub Top 3 CX Articles for the Week of June 3, 2024 Read More »
We’ve all been there—rolling our eyes at that manager who is swept up in a new metric that they feel impresses senior leadership, and before you know it, you’re obsessing over the numbers. Not necessarily because it benefits the customer or employee experience, but because you now have to. Here’s the thing: metrics are tools to help you improve the customer experience, not the endgame itself.
Don’t Fall Head Over Heels for a Metric Read More »
While Championing a Customer Focused mindset requires dedication and time investment, the rewards extend beyond just customer satisfaction.
Where does your XM Ambition lie? Read More »
NPS Scores Rebound: Analyzing Post-Pandemic Customer Satisfaction Trends In the wake of the pandemic, it’s been well-documented that businesses across various sectors grappled with a significant drop in Net Promoter Scores (NPS), a critical measure of customer loyalty and satisfaction. Qualtrics’ latest report confirms good news almost all around, revealing a trend toward stabilization and
NPS Scores Rebound: Analyzing Post-Pandemic Customer Satisfaction Trends Read More »
