CX Thought Leadership Pick of the Week Ever been called lazy when trying to simplify something? 🙋‍♂️ We started the week with my thoughts on creating effortless customer experiences. So it’s no coincidence that my CX Thought Leadership “Pick of the Week” tackles seamless experiences – led by Stacy Sherman🎙️🎧 📘 Sherman and Greg McKeown “Easy […]

Quick Thought of the Week Quick Thought of the Week: Are you frustrating customers with complicated policies and confusing experiences? Do this quick self-check: 🚪 How many steps do customers go through to solve problems or make purchases with you? Count the clicks, forms, and interactions, required.  💬 When did you last ask your customers what obstacles

What differentiates client experiences? The answer lies in going beyond the basic service and product and embracing the principles that constitute a seamless and personalized experience.