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Our latest articles, thoughts, and opinions

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Marra CX Hub Top 3 CX Articles for the Week of November 11, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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Marra CX Hub Top 3 CX Articles for the Week of November 4, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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Marra CX Hub Top 3 CX Articles for the Week of October 28, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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Marra CX Hub Top 3 CX Articles for the Week of October 21, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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Marra CX Hub Top 3 CX Articles for the Week of October 14, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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Why Aren’t Companies Hiring When They Clearly Need to?
When it comes to customer experience (CX), sometimes the small details can make big impacts. Remembering...
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Marra CX Hub Top 3 CX Articles for the Week of September 30, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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Marra CX Hub Top 3 CX Articles for the Week of September 23, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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Marra CX Hub Top 3 CX Articles for the Week of September 16, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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7 Game-Changing Reasons Your Small Business Needs to Embrace Customer Experience Strategy Now
When it comes to customer experience (CX), sometimes the small details can make big impacts. Remembering...
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Marra CX Hub Top 3 CX Articles for the Week of September 9, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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Metrics Myopia: Is Obsession With Numbers Tanking Your Strategy?
When it comes to customer experience (CX), sometimes the small details can make big impacts. Remembering...
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Marra CX Hub Top 3 CX Articles for the Week of September 2, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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Marra CX Hub Top 3 CX Articles for the Week of August 26, 2024
Elevate Your Customer Experience Strategy with Marra CX Hub's Weekly Insights We know it’s hard find...
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Marra CX Hub Top 3 CX Articles for the Week of August 19, 2024
🔥 The CX world is constantly evolving with new content being shared daily 🔥 Don't get left behind in...
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Marra CX Hub Top 3 CX Articles for the Week of August 12, 2024
🔥 The CX world is constantly evolving with new content being shared daily 🔥 Don't get left behind in...
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Marra CX Hub Top 3 CX Articles for the Week of August 5, 2024
🔥 The CX world is constantly evolving with new content being shared daily 🔥 Don't get left behind in...
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Rethinking Silos: Optimizing Organizational Structure for Better CX
When it comes to customer experience (CX), sometimes the small details can make big impacts. Remembering...
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Marra CX Hub Top 3 CX Articles for the Week of July 29, 2024
🔥 The CX world is constantly evolving with new content being shared daily 🔥 Don't get left behind in...
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Marra CX Hub Top 3 CX Articles for the Week of July 8, 2024
🔥 The CX world is constantly evolving with new content being shared daily 🔥 Don't get left behind in...
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Enhancing Experiences: “What’s in a Name?”
When it comes to customer experience (CX), sometimes the small details can make big impacts. Remembering...
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Marra CX Hub Top 3 CX Articles for the Week of July 1, 2024
🔥 The CX world is constantly evolving with new content being shared daily 🔥 Don't get left behind in...
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Marra CX Hub Top 3 CX Articles for the Week of June 24, 2024
🔥 The CX world is constantly evolving with new content being shared daily 🔥 Don't get left behind in...
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The Bottom Line on EX: Driving Profitability
Let’s get to the bottom of the connection between Customer Experience (CX) and Employee Experience (EX)…literally....
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Marra CX Hub Top 3 CX Articles for the Week of June 17, 2024
🔥 The CX world is constantly evolving with new content being shared daily 🔥 Don't get left behind in...
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Marra CX Hub Top 3 CX Articles for the Week of June 10, 2024
🔥 The CX world is constantly evolving with new content being shared daily 🔥 Don't get left behind in...
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Marra CX Hub Top 3 CX Articles for the Week of June 3, 2024
🔥 The CX world is constantly evolving with new content being shared daily 🔥 Don't get left behind in...
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Don't Fall Head Over Heels for a Metric
We've all been there—rolling our eyes at that manager who is swept up in a new metric that they feel...
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Where does your XM Ambition lie?
While Championing a Customer Focused mindset requires dedication and time investment, the rewards extend...
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NPS Scores Rebound: Analyzing Post-Pandemic Customer Satisfaction Trends
NPS Scores Rebound: Analyzing Post-Pandemic Customer Satisfaction Trends In the wake of the pandemic,...
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