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Understanding XM: How Customers Talk About Their Experiences When it comes to online reviews, it’s easy to get lost between the extremes of glowing 5-star ratings and scathing 1-star critiques. It makes you wonder, where are the people in the middle? And who is responding to what, and where? Well, now we have more insight […]
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Invoicing is indeed a critical part of the customer journey, so why is it often overlooked? It plays a significant role in shaping customer perceptions and is a contributing factor in customer retention. The Importance of Invoicing in Customer Experience Ensuring that your business is easy to engage with is a fundamental aspect of Customer
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While Championing a Customer Focused mindset requires dedication and time investment, the rewards extend beyond just customer satisfaction.
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CX Thought Leadership Pick of the Week Ever been called lazy when trying to simplify something? 🙋♂️ We started the week with my thoughts on creating effortless customer experiences. So it’s no coincidence that my CX Thought Leadership “Pick of the Week” tackles seamless experiences – led by Stacy Sherman🎙️🎧 📘 Sherman and Greg McKeown “Easy
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Quick Thought of the Week Quick Thought of the Week: Are you frustrating customers with complicated policies and confusing experiences? Do this quick self-check: 🚪 How many steps do customers go through to solve problems or make purchases with you? Count the clicks, forms, and interactions, required. 💬 When did you last ask your customers what obstacles
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What differentiates client experiences? The answer lies in going beyond the basic service and product and embracing the principles that constitute a seamless and personalized experience.
Why CX is the Secret to Driving Customer Loyalty Read More »
