Bridging the Trust with Involvement Culture – Tim McCleary, Episode 11
In this conversation, Tim McCleary discusses the critical role of company culture and employee engagement in driving organizational success. He introduces the concept of ‘involvement culture,’ which emphasizes trust, empowerment, and connection among employees. Tim highlights the alarming statistics of employee disengagement and the importance of building high-trust environments to enhance productivity. The discussion also delves into the significance of human connection in customer experiences and the challenges organizations face in navigating change. Tim shares insights on the “7 Stages of Change” and how they relate to the emotional responses employees experience during transitions. In this conversation, Tim and Gary also explore the dynamics of change management within organizations, emphasizing the importance of trust, creativity, and employee involvement. They discuss the challenges of downsizing, the need for a cultural shift, and the innovative methods used at GE to foster creativity and simplify operations. The conversation also delves into measuring the ROI of trust in organizations and the significance of effective communication in leadership. Tim shares personal insights on influential books and the lessons learned from his career, culminating in practical advice for leaders seeking to initiate change.
Takeaways
- Companies with an involvement culture grow 3x faster.
- 68% of employees are disengaged, with 17% actively disengaged.
- High trust cultures lead to 50% more productivity.
- Organizations should slow down change to allow employees to adapt.
- “Freedom within a framework” empowers employees while maintaining consistency.
- Understanding the essence of company values is crucial for engagement.
- Authenticity and vulnerability foster trust in the workplace.
- Customer experience is impacted by employee engagement and trust.
- Resistance to change is a natural human response that needs to be managed. Activation is an invitation to change, not just management.
- Downsizing creates a trust gap among employees.
- Involvement of employees leads to better change outcomes.
AUDIO Chapters
01:08 Introduction
02:15 Understanding Involvement Culture and Its Impact
08:44 The Trust Gap & Importance of Trust in Organizations
12:20 Confirmation of the Nordstrom Tire Story
15:25 Human Connection and Customer Experience
19:48 Navigating Resistance to Change
24:00 The 7 Stages of Change and the 5 Stages of Grief
28:00 Creativity and Culture Shift at GE
32:35 Measuring ROI: The Importance of Trust Using…Science!
35:15 Does It Hold Water?
43:04 Chip Shots
🔗 Connect with Tim McCleary
- 🌐 Website: The Involvement Practice
- 📱 LinkedIn: Tim McCleary
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VIDEOS ON THE PODCAST AND CLIPS CAN BE FOUND HERE!