This episode is Part 2 of the 1-Year Anniversary Retrospective for Your Customer, Your Success.
Part 1 focused on the fun, signature segments of the show. This episode highlights the best conversations and lessonsfrom year one — featuring Customer Experience leaders, Customer Success leaders, and leadership experts who shared thoughtful, practical perspectives.
It’s a reflective, easy listen designed for the holiday break — and a look ahead to year two.
⏱️ What You’ll Hear in This Episode
🎧 Best of Customer Experience (CX)
Highlights and perspectives from CX leaders on trust, metrics, storytelling, technology, and where CX is headed next.
Featured guests:
- Rick Denton
- Sean Albertson
- Katie Stabler
- Stacy Sherman
- Dave Seaton
- Natasha Evans
- Andrew Carothers
- Chris Hood
- Jean Pierre Dumas
🎧 Best of Customer Success
Practical lessons from Customer Success leaders on customer behavior, health scores, expansion, internal alignment, and supporting CSMs.
Featured guests:
- Kristi Faltorusso
- Alon Ahronberg
- Amber Munroe
- Rachel Provan
- Josh Nutter
- Alison Dixon
- Alyssa Nolte
🎧 Best of Leadership
Leadership reflections on change, culture, decision-making, accountability, balance, and what effective leadership looks like today.
Featured guests:
- Tim McCleary
- Caroline Baird
- Matt Feiner
- Chris Gillen
- Shruti Joshi
- Bill Kasko
- Samanda Morales
- Francie Jain
- Kelly Schucknecht
- Mark Stern
- Simona Costantini
🙏 Thank You
Thank you to every guest who shared their perspective and every listener who supported the show this past year.
If this episode made you pause, smile, or rethink something, consider sharing it with someone who might appreciate it too!
🔗 Connect with Gary Marra:
· LinkedIn: https://www.linkedin.com/in/gary-marra/
· Marra CX Hub: https://marracxhub.com/
· YouTube: YCYS YouTube Page
📣 🎧 Please Listen & Subscribe
💡 Don’t forget to subscribe and leave a review if you enjoyed the episode!
👉 Follow Your Customer, Your Success for more insights on customer experience, leadership, and business strategy.
Want to be a guest on Your Customer, Your Success?
Send Gary Marra a message on PodMatch here:
https://www.podmatch.com/hostdetailpreview/1726154102094403cb5558fc4