In this episode of Your Customer, Your Success, Gary sits down with Kenneth Kollasch, a certified business coach, founder of Kenneth Coaches, and former operator of an Arthur Murray franchise, one of the oldest franchise systems in the country at 114 years. Kenneth is also a certified coach under Will Guidara, author of Unreasonable Hospitality. […]
In this special mid-year episode of Your Customer, Your Success, Gary looks back at the first half of 2026 and revisits the ten best moments from two of the show’s signature segments: Does It Hold Water and Chip Shots. Does It Hold Water is the segment where Gary tests a piece of thought leadership against
Mid-Year Review: The Best of Does It Hold Water and Chips Year to Date 2026 Read More »
Leadership Alignment, the Right Seat, and Customer Trust with Bryant Richardson In this episode of Your Customer, Your Success, Gary sits down with Bryant Richardson, founder of Real Blue Sky and author of the forthcoming book The Next CX Economy, a customer experience advisor who helps leaders turn client focus into a growth strategy. This
Leadership Alignment, the Right Seat, and Customer Trust with Bryant Richardson Read More »
In this episode of Your Customer, Your Success, Gary Marra talks with Ashley Smith, a digital authority strategist and the creator of the Proof Gap. Ashley spent nearly two decades in real estate, including serving as board chair and media spokesperson for Greater Vancouver Realtors, before turning her focus to a problem she watched play
AI Search, Digital Authority, and the Proof Gap with Ashley Smith Read More »
In this episode of Your Customer, Your Success, Gary sits down with Dr. Patrick Lynch, AI faculty lead at Hult International Business School, a Thinkers50 Radar 2026 honoree, and author of How to Outsmart AI and Thrive(Routledge, July). An industrial organizational psychologist and former Accenture Research Fellow, Patrick has trained leaders at companies including American
Most founders don’t scale because they refuse to hand off the work that’s holding them back. Anna Brambilla spent nearly 25 years in career transition, recruiting, coaching, and franchise leadership before facing the exact transition she helped others navigate, learning to get out of the way of her own growth. As founder and CEO of
In this episode of Your Customer, Your Success, Gary sits down with Will Leach, founder of Mindstate Group, bestselling author of Marketing to Mindstates, and a behavioral designer who has shaped strategy for some of the most recognized brands in the country. Before founding Mindstate, Will led strategic insights at PepsiCo and spent nearly two
Customer Decisions, Subconscious Drivers, and Behavioral Design with Will Leach Read More »
Summary In this episode of Your Customer, Your Success, Gary sits down with Laurie Fainer, Founder and CEO of Dynamic Alchemy Advisors and host of The Impact List Podcast. Laurie spent two decades inside boardrooms and executive teams, including roles as Chief People Officer at Peerage Realty and Head of HR at a Brookfield subsidiary.
Show notes below, formatted to match the Jon Morris template benchmark. Chapter timestamps are provisional pulled from raw transcript and will need recalibration after your final edit incorporates cold open and intro music. Summary In this episode of Your Customer, Your Success, Gary sits down with Eva Safar — founder of Safar Transformations and president
The $5M Ceiling: The Way You Got Here Is Not the Way You Get There Read More »
Your Customer, Your Success — Episode 52 Why Client Outcomes Start With Hiring with Alex Grant Summary In this episode of Your Customer, Your Success, Gary sits down with Alex Grant — Senior Vice President of Direct Field Sales at North, one of the country’s leading payments and merchant services companies. Before North, Alex spent
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E51 Guest: John Sampogna, Co-Founder & CEO, Wondersauce SUMMARY How do agency relationships compound over a decade instead of dying after a year? John Sampogna, co-founder and CEO of Wondersauce, joins Gary Marra to break down the difference between agencies that sell activity and the ones that sell outcomes, and why most service businesses get
Vision, Vibes, Value: What Separates Great Agency Relationships from Average Ones Read More »
Setting a Seat at the Table: How CX Earns Real Authority with Katie Stabler ***It’s Episode 50 of Your Customer, Your Success!!!*** Thank you all for listening/watching! A fitting milestone for a conversation on how customer experience earns real authority inside the organizations that need it most. In this return visit, Katie Stabler joins Gary
Setting a Seat at the Table: How CX Earns Real Authority with Katie Stabler Read More »
Growth, Margin, and Chaos: How to Scale Without Eroding Profit | Rion Westfall In this episode of Your Customer, Your Success, Gary sits down with Rion Westfall, founder of 537 Business Development and creator of the Own Your Revenue program. Rion has built nine companies across family businesses, solo ventures, joint ventures, and private equity-backed
Growth, Margin, and Chaos: How to Scale Without Eroding Profit with Rion Westfall Read More »
Risk, Trust, and Passive Real Estate Investing for Business Owners with Ian Noble Today’s conversation is for educational and informational purposes only. Our guest insights are based on their professional experience and do not constitute legal, tax, or investment advice. Because everyone’s financial situation is unique, please consult with your own licensed advisors before making
Risk, Trust, and Passive Real Estate Investing for Business Owners with Ian Noble Read More »
Expectations, Personalization, and the Trip Before the Trip: Where Great Travel Experiences Begin with Ali Raymer Episode Overview In this episode of Your Customer, Your Success, Gary Marra sits down with Ali Raymer, Senior Travel Advisor at Picture This Travel, for a conversation that goes well beyond travel logistics. Ali came into the industry in
