Captivate Podcasts

Show notes below, formatted to match the Jon Morris template benchmark. Chapter timestamps are provisional pulled from raw transcript and will need recalibration after your final edit incorporates cold open and intro music. Summary In this episode of Your Customer, Your Success, Gary sits down with Eva Safar — founder of Safar Transformations and president […]

Your Customer, Your Success — Episode 52 Why Client Outcomes Start With Hiring with Alex Grant Summary In this episode of Your Customer, Your Success, Gary sits down with Alex Grant — Senior Vice President of Direct Field Sales at North, one of the country’s leading payments and merchant services companies. Before North, Alex spent

E51 Guest: John Sampogna, Co-Founder & CEO, Wondersauce SUMMARY How do agency relationships compound over a decade instead of dying after a year? John Sampogna, co-founder and CEO of Wondersauce, joins Gary Marra to break down the difference between agencies that sell activity and the ones that sell outcomes, and why most service businesses get

Setting a Seat at the Table: How CX Earns Real Authority with Katie Stabler ***It’s Episode 50 of Your Customer, Your Success!!!*** Thank you all for listening/watching! A fitting milestone for a conversation on how customer experience earns real authority inside the organizations that need it most. In this return visit, Katie Stabler joins Gary

Growth, Margin, and Chaos: How to Scale Without Eroding Profit | Rion Westfall In this episode of Your Customer, Your Success, Gary sits down with Rion Westfall, founder of 537 Business Development and creator of the Own Your Revenue program. Rion has built nine companies across family businesses, solo ventures, joint ventures, and private equity-backed

Risk, Trust, and Passive Real Estate Investing for Business Owners with Ian Noble Today’s conversation is for educational and informational purposes only. Our guest insights are based on their professional experience and do not constitute legal, tax, or investment advice. Because everyone’s financial situation is unique, please consult with your own licensed advisors before making

Expectations, Personalization, and the Trip Before the Trip: Where Great Travel Experiences Begin with Ali Raymer Episode Overview In this episode of Your Customer, Your Success, Gary Marra sits down with Ali Raymer, Senior Travel Advisor at Picture This Travel, for a conversation that goes well beyond travel logistics. Ali came into the industry in

Growth, Complexity, and the Slow Erosion of Client Trust Episode Overview In this solo episode of Your Customer, Your Success, Gary Marra breaks down a pattern many leaders recognize before they can fully explain it: the moment when complexity starts to outpace structure, and client trust begins to weaken. The numbers may still look fine.

In this episode of Your Customer, Your Success, Gary sits down with Eleni Vorvis — a fractional customer success leader, executive advisor, and coach with more than 20 years of experience across sales, customer success, leadership, and go-to-market teams. This conversation explores a foundational leadership reality: Executive conversations do not succeed because you know the

In this episode of Your Customer, Your Success, Gary sits down with Jon Morris — founder and CEO of Fiscal Advocate, former founder of Rise Interactive, and a fractional CFO and advisor focused on helping businesses use financial data to grow faster and more profitably. This conversation explores a foundational growth reality: Sustainable growth does not come from

Episode Overview In this episode of Your Customer, Your Success, Gary sits down with Sid Meadows — fractional advisor, founder of Embark CCT, co-founder of The Collaborative Network, and host of The Trend Report. This conversation explores a foundational growth reality: Small businesses don’t win by acting big. They win by going deeper with customers, staying

Summary In this episode of Your Customer, Your Success, Gary sits down with Tim Hines — fractional CMO, four-time founder, keynote speaker, and author of The Marketing Starter. This conversation explores a critical leadership reality: Marketing does not stop at lead generation. Customer success does not begin at onboarding. Alignment between the two is what protects retention

What if Customer Experience and Employee Experience aren’t separate initiatives at all, but direct reflections of leadership behavior? In this return visit to Your Customer, Your Success, Kris Wauters joins Gary Marra to explore the deeper truth behind CX, EX, and leadership through the lens of his new book, The Human Experience: Dancing with the Dragon, Climbing

In this episode, Dannah Vaughan joins me for a grounded conversation about customer success, post-sales execution, and the real cost of losing the human touch in an increasingly automated world. We explore why onboarding has improved while support continues to fail customers, how health scores should guide curiosity rather than dictate decisions, and why legacy

Building Growth That Lasts: Alignment, Fractional Leadership, and Customer Success Execution with Chelsey Reynolds Chelsey Reynolds joins Your Customer, Your Success for a practical conversation about what it really takes to build growth that lasts. Drawing on her experience leading sales, marketing, and customer success teams through rapid scale, Chelsey breaks down why growth stalls when teams operate